G.O.T.Guide
Missed-call text-back messages you can copy
You’re under a couch on a third-floor walk-up and the phone buzzes in your pocket. You can’t answer it. By the time you can, that caller has moved on to the next name on the list.
A missed-call text-back is a text that goes out on its own the moment a call goes unanswered. It comes from your business number, so the person who just called you hears from you right away and has an easy way to keep the conversation going. They text back, you answer when your hands are free.
Below are messages you can copy. Change the business name and the details, keep them short, and you’re set.
What a good text-back says
A good text-back does three things and nothing else.
- It says who you are. The caller may have dialed five businesses in a row. Put your business name up front.
- It says you saw the call. “Sorry we missed you” is enough. No excuses, no life story.
- It gives one next step. Text us what you need. Send a photo. Tell us the address. One ask, not three.
Keep it to one text. If it needs scrolling, it’s too long.
Every message that goes out as an automatic business text should also tell people how to stop it. “Reply STOP to opt out” at the end does that.
Messages to copy
The parts in brackets are yours to fill in.
On a job (the everyday one)
Hi, it’s [Business]. Sorry we missed your call, we’re out on a job. Text us what you need and we’ll get right back to you. Reply STOP to opt out.
After hours
Hi, this is [Business]. We’re closed for the night, but we got your call. Text us what you need and we’ll reply first thing in the morning. Reply STOP to opt out.
Weekends
Thanks for calling [Business]. We’re off today and back on [Monday]. Text us what you need and we’ll get back to you then. Reply STOP to opt out.
Holidays
Hi, it’s [Business]. We’re closed for [the holiday] and back on [date]. Text us what you need and you’ll be first in line when we’re back. Reply STOP to opt out.
For haulers and anyone who quotes from a photo
Hi, it’s [Business]. Sorry we missed you. Want a fast price? Text us a photo of what needs to go and the address. Reply STOP to opt out.
For trades that book visits
Hi, this is [Business]. We missed your call. Text us what’s going on and a good time to come by, and we’ll get back to you today. Reply STOP to opt out.
Only promise “today” if you really will answer today. If you can’t, say “as soon as we’re off this job” instead.
The first reply after they text back
The text-back starts the conversation. Your first real reply keeps it going. A few that work.
Thanks! Got it. Can you send a photo so we can give you a price?
Thanks for the details. We can come out [day]. Does morning or afternoon work better?
Got it. For something that size it usually comes down to [how you price it]. Want us to come take a look?
Answer the question they asked first. Then ask for the one thing you need to quote it.
What not to send
- A bare link. “Book here” with nothing else reads like spam, and carriers treat it that way.
- A sales pitch. Nobody who just called you wants a coupon. They want an answer.
- A wall of text. One text. One next step.
- Anything to someone who replied STOP. Once they opt out, they’re out. The system should stop on its own, and you shouldn’t text them by hand either.
- A promise you can’t keep. Don’t say “we’ll call you in 5 minutes” if you’re on a roof for the next two hours.
Why these texts have to be registered
Carriers filter business texts that aren’t registered. Registration for business texting in the US is called A2P 10DLC. It connects your business, your number and the kind of messages you send, so carriers know the texts are real and expected. If you’re an LLC or a corporation, that registration needs your legal business name and your EIN to match what the IRS has on file.
If your texts aren’t registered, they can get blocked or never show up, and you won’t always know it happened.
This is a plain explanation, not legal advice. Carriers set the rules and approve registrations on their own clock.
How it runs in our Automation System
In the $97 Automation System, missed-call text-back runs on every missed call, on the number you already give out. We register your texting with the carriers (A2P), write the messages with you so they sound like you, and every reply lands in one inbox with the caller’s number attached. Nobody on your crew has to type a word for the first text to go out.
The same system sends a review request after every finished job, the same message to every customer. You can change any message whenever you want by texting us.